Get Ticket
AutomatR.FreshDesk.Ticket.GetTicket
The "Get Ticket" activity in AutomatR is part of the Freshdesk activities package, providing the capability to retrieve ticket details based on the ticket ID from Freshdesk users' accounts. This activity enhances automation workflows by fetching comprehensive information about a specified ticket for further processing.
Properties
| Name | Description |
|---|---|
| Input | |
| Ticket ID | Specifies the ticket ID as a string to fetch its details. String variables containing the ticket ID. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
| Output | |
| Result | Outputs the response of the "Get Ticket" operation, providing detailed information about the specified ticket. Variables of relevant types (e.g., dynamic variables) to store the operation result. |
How to use:
- Drag and drop the "Get Ticket" activity onto the workflow.
- Configure the properties by specifying the delay duration and the ticket ID to retrieve details.
- Execute the workflow to fetch comprehensive information about the specified ticket from the Freshdesk user's account.
Example: Consider an example where the "Get Ticket" activity is used to retrieve details of a ticket with the ticket ID "12345":
Get Ticket:
Delay: 0
Ticket ID: "12345"
Result: ticketDetails
In this example, the activity fetches details of the ticket with the ticket ID "12345". The response, containing comprehensive information about the specified ticket, is stored in the dynamic variable "ticketDetails" for further handling in the workflow.